University Health Service

Top three tips for patient satisfaction

  1. Most patients report positive experiences at UHS. After visits, we ask patients to complete a satisfaction survey, and typically about 90% of patients report being satisfied with quality of care at UHS. So you can anticipate a positive experience at UHS.
  2. Patients who report being more satisfied are those who schedule an appointment or use Nurse Advice by Phone instead of walking in without an appointment. Wait time at UHS is longer for patients who arrive without an appointment. So whenever possible, schedule in advance, and/or use nurse advice by phone (the phone number for both is 734-764-8320).
  3. Patients who report being more satisfied are those who use the Patient Portal. The portal allows patients to interact with UHS in a variety of ways, e.g. get test results, get appointment reminders, schedule some appointments, and communicate with their health care providers. The portal can be accessed via laptop/notebook or phone app. So after your first visit, please create and use a portal account.

Planning a visit?

Learn How to Get Health Care for non-urgent and urgent health problems, plus what to do in an emergency.

Nurse Advice by Phone is available, day and night, which may save a trip to UHS or the ER.

Put this number into your phone: 734-764-8320 = Main UHS number

When you make an appointment, you can request a specific clinician -- see Clinician Directory for a list. We encourage you to return to see the same clinician when possible for continuity of your health care, but you are also free to change clinicians.

Language interpretation is available by phone in 140 different languages. Please inform staff if you are interested.

At your visit

Please arrive at least five minutes before your appointment to check in and complete any paperwork.

If you arrive more than 15 minutes late, you may be asked to reschedule.

Bring any health insurance card whenever you visit UHS, and students, be sure to bring your MCard.

Most currently enrolled students on the Ann Arbor campus pay the health service fee as part of tuition, which funds clinical services at UHS as well as well-being services to improve campus health and wellness.

Students should have health insurance to help cover costs services at UHS and services provided elsewhere. If you don't have health insurance, consider purchasing the Domestic Student Health Insurance Plan.

Need documentation of your visit?  UHS can provide a Visit Verification / Medical Statement (also known as a note or excuse), which most U-M instructors accept. If desired, ask your clinician at your visit. If you must drop a class for medical reasons, we may be able to provide documentation.

Bring things to do - UHS has wi-fi to make any wait time more productive and fun.

After your first visit

You will receive a printed After Visit Summary that includes any instructions for next steps. This document also includes your Medical Record Number (MRN), which you'll need in order to create a Patient Portal account. 

Use the patient portal to get test results, request prescription renewal, communicate with your care team and request an appointment.