University Health Service

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UHS is dedicated to your health.

Our staff values your active participation in your health care and encourages you to exercise your rights and responsibilities.

Your rights are to:

Be treated with consideration, dignity and respect in a safe, supportive and smoke-free environment.

Receive caring, respectful healthcare and services regardless of race, sex, color, religion, creed, national origin or ancestry, age, marital status, sexual orientation, gender identity, gender expression, disability, or Vietnam-era veteran status. When receiving UHS services, individuals can expect competent, humane treatment that respects their opinions and beliefs and promotes a positive self-image.

Have privacy. Information regarding examination, treatment and discussions will be kept confidential. An exception may be made when doing so might result in physical harm to you or someone else.

Approve or refuse release of records, except when required by law. You have the right to access your health record, request an amendment to the record, or obtain copies.

Receive complete and current information regarding the diagnosis, evaluation, treatment, and prognosis of your physical or psychological condition from your clinician or health professional, in terms that you can understand. When it is medically inadvisable to give such information to you, the information should be provided to a person designated by you or to a legally authorized person.

Participate in decisions involving your health care in a collaborative working relationship with your clinician or health professional, except when such participation is contraindicated for medical reasons.

Be informed of services available at UHS, including UHS after-hours and emergency care services.

Refuse treatment to the extent permitted by law, and to be informed of the potential consequences of the refusal. UHS may terminate the relationship when refusal of treatment prevents UHS from providing appropriate care according to ethical or professional standards.

Be informed if your care could include experimental research, and refuse participation. Refusal to participate in experimental research will not jeopardize subsequent care at UHS.

Change your assigned clinician or health professional if other appropriate professionals are reasonably available.

Expect reasonable continuity of care, within the limitations of UHS available appointment times.

Receive complete information and an explanation concerning the need for, and alternatives to, a referral or transfer to another health care facility.

Access the UHS payment policies, fees, and to receive an explanation of any bill from UHS.

Be informed regarding (1) appropriate procedures to offer suggestions to the UHS, and (2) policies regarding grievance procedures and external appeals, as required by state and federal laws and regulations.

Review the credentials of UHS clinicial staff.

Request Advance Directives materials.

Receive marketing and advertising materials that appropriately represent the competency or capabilities of UHS.

Have interpretation (language and/or sign) available as needed.

Your responsibilities are to:

Keep your appointments at UHS, and if you cannot keep an appointment, notify UHS as early as possible. Cancellations or missed appointments may result in administrative charges and/or the loss of patient privileges.

Be considerate of the rights of other patients and respectful of UHS personnel and property.

Communicate directly and honestly about your medical history and healthcare.

Try to understand your health problems and to seek clarification of information you do not fully understand.

Tell your clinician or health professional if you are unable or unwilling to follow the prescribed treatment plan.

Provide, to the best of your ability, the names of prescription medications, over-the-counter products or dietary supplements that you are taking, as well as any allergies or sensitivities you have.

Tell your clinician or health professional about any changes in your health.

Provide information regarding your health insurance coverage and for promptly paying bills for services received at UHS.