Appointments are required for most medical services at UHS, although for urgent problems, UHS offers options including Nurse Advice by Phone, day and night. (read below). If you arrive without an appointment, you will generally be scheduled and asked to return at that time.
For NON-URGENT health concerns
- Follow-up care for existing conditions
- Prescriptions (new or renewal, unless urgent)
- Testing for STIs, TB, etc.
- Vision care
WHAT TO DO:
Schedule an appointment -- Appointments are required for most medical services at UHS. (Exceptions: Appointments are not needed for Pharmacy and Optical Shop. Anonymous HIV Testing requires an appointment that is scheduled differently.)
There are four ways to schedule:
- BEST OPTION: Call 734-764-8320 and press option 2
- Go to the main lobby, 1st floor of UHS
- Use the Patient Portal (you need an account) to:
- Request an appointment or
- Self-schedule with an established provider (a provider you have seen before in the same clinic, e.g. Medical Clinic or Women's Health Clinic)
- Send an email to UHS-ApptSchd@med.umich.edu (details below) and a scheduler will call you to schedule. Please make sure your phone's voicemail is set up and not full, so you can receive messages if you miss the scheduler's call. In your email, please include the following information:
- First and last name
- U-M uniqname
- Date of birth
- Affliation, e.g. enrolled student, non-enrolled student, staff/faculty, other
- Phone number
- Day and time you'd like to be called - Please allow at least two hours for our schedulers to call you during regular business hours
Remember, Nurse Advice by Phone is available day and night, which may save you a trip to UHS or the ER.
For URGENT health concerns
- Allergic reaction with widespread swelling/itching
- Asthma not responding to usual medication
- Fever ≥ 101° F (38.3° C) or lasting 2 or more days
- Injury with significant pain and/or swelling or that may require stitches
- Possible fracture or dislocation; scrapes or burns with blisters
- Severe sore throat
- Significant or increasing pain, especially with fever
- Urinary infection, especially with fever or back pain
WHAT TO DO:
CALL UHS -- Here's how, depending on when you need help:
WEEKDAYS: Call 734-764-8320 and press option 2 and ask to speak to an Advice Nurse, who will evaluate your need and how best to help you. This might help you avoid a trip to UHS.
SATURDAYS SEPTEMBER - APRIL: Open 9am-noon for urgent concerns (no appointment necessary) - only for currently enrolled U-M students (Ann Arbor campus ) and UHS Prepaid Plan members.
NIGHTS AND WEEKENDS:
- You can call UHS for Nurse Advice by Phone, which could save you a trip to the ER.
- You may wish to go to an urgent care facility or hosital emergency room. All fees would be your responsibility.
In a MEDICAL EMERGENCY
- Alcohol or other types of poisoning
- Any condition that feels life threatening
- Uncontrolled bleeding
- Major injuries, such as bone protruding through skin
- Severe difficulty breathing
- Unconsiousness - unable to rouse
WHAT TO DO: Call 911 or go to a hospital emergency room. All fees would be your responsibility. See Emergency/After-Hours.
Not sure what to do, or want advice?
Nurse Advice by Phone is available day and night, and you can talk with a nurse for advice about self-care or seeking care.
Need to cancel an appointment?