Appointments are required for most medical services at UHS, although for urgent problems, UHS offers options including Nurse Advice by Phone, day and night. (read below). If you arrive without an appointment, you will generally be scheduled and asked to return at that time.
For NON-URGENT health concerns
Examples: Physical exam; testing for STIs, TB, etc; contraception; prescriptions (new or renewal, unless urgent); acne, follow-up care for existing conditions, vaccinations; routine eye care
WHAT TO DO:
Schedule an appointment -- Appointments are required for most medical services at UHS. (Exceptions: Appointments are not needed for Pharmacy and Optical Shop. International Mandatory TB Screening and Anonymous HIV Testing require appointments that are scheduled differently.)
There are four ways to schedule:
1. BEST OPTION: Call 734-764-8320 and press option 2 (TTY for the hearing or speech-impaired 734-647-9717)
2. Or Go to Appointment Scheduling in the main lobby, 1st floor of UHS
3. Or Use the Patient Portal (you need an account) to request an appointment or to self-schedule with an established provider (a provider you have seen before in the same clinic, e.g. Medical Clinic or Women's Health Clinic)
4. Or Send an email to UHS-ApptSchd@med.umich.edu and a scheduler will call you to schedule. Please include the following information in your email:
- First and last name
- Date of birth
- Affliation, e.g. enrolled student, non-enrolled student, staff/faculty, other
- Phone number
- Day and time you'd like to be called - Please allow at least two hours for our schedulers to call you during regular business hours
Remember, Nurse Advice by Phone is available day and night, which may save you a trip to UHS or the ER.
For URGENT health concerns
Examples: Severe sore throat, fever ≥ 101° F (38.3° C) or lasting 2 or more days; significant or increasing pain, especially with fever; asthma not responding to usual medication; urinary infection, especially with fever or back pain; possible fracture or dislocation; injury with significant pain, swelling; injury that may require stitches; scrapes, burns with blisters; allergic reaction with widespread swelling/itching
WHAT TO DO:
Call or visit UHS -- Here's how, depending on when you need help:
BEST OPTION: Call 734-764-8320 and press option 2. You can ask to speak to an Advice Nurse who will evaluate your need and how best to help you. This might help you avoid a trip to UHS.
OR you can go to the UHS 1st floor lobby, where UHS medical staff will evaluate your need and determine whether you can be scheduled or seen same-day.
Sept - April -- Open 9am-noon for urgent concerns (no appointment necessary), so go directly to the UHS 1st floor lobby
May - August 2015 -- Closed Saturdays
DAY OR NIGHT, you can call for Nurse Advice by Phone. Calling is free and may save you a trip to UHS or the ER.
In an EMERGENCY or AFTER-HOURS (when UHS is closed)
You may wish to go to an urgent care facility or hospital emergency room. Any fees would be your responsibility. See Emergency/After-Hours. (Remember, you can call for Nurse Advice by Phone, which may save you a trip to UHS or the ER.)
Not sure what to do, or want advice?
Nurse Advice by Phone is available day and night, and you can talk with a nurse for advice about self-care or seeking care.
Need to cancel an appointment?