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Tips for Using UHS

Planning a visit?

Call Appointment Scheduling (734-764-8325) for advice about the best way to visit UHS or to make an appointment.

Make an appointment to reduce your wait time at UHS. You may be able to make a same-day appointment.

We offer walk-in services, but wait times for walk-in patients are less predictable. Patients with pre-arranged appointments may be seen before you, even if you have been waiting longer. Some services are available by appointment only (no walk-ins). See Appointment or Walk-in.

UHS is least busy before 10 AM, so if you are walking in without an appointment, try to visit earlier in the day.

When you make an appointment, you can request a specific clinician (see Clinician Profiles for a list.) When you walk-in without an appointment, it's more difficult to accommodate requests for specific clinicians. We can also recommend a clinician for you.

We strongly encourage you to return to see the same clinician when possible for continuity of your health care, but you are also free to change clinicians.

Language interpretation is available by phone in 140 different languages. Please inform staff if you are interested.

For advice:

  • During open hours, you may call your clinician or Nurse Advice Line at 734-763-4511. For gynecological concerns, call the Gynecology Clinic at 734-763-9184.
  • When UHS is closed: If your situation is not life threatening but you have an urgent health care concern that cannot wait until UHS opens, call our answering service at 734-662-5674.

At your visit:

Please arrive at least five minutes before your appointment to check in and complete any paperwork.

If you arrive more than 15 minutes late, you may be asked to reschedule. If you fail to arrive for a scheduled visit, you may be charged a $20 No-Show fee.

Bring any health insurance card whenever you visit UHS, and students, be sure to bring your student ID card.

The health service fee, paid by most currently enrolled UM students as part of tuition, covers most services at UHS. See Free or Fees for Students for information about health service fee coverage.

Students should have health insurance to help cover some services at UHS and services provided elsewhere. See Health Insurance Plans for Students for options.

UHS does not provide excuse letters for class absences. We can provide a form letter that documents only visit date and name of clinician seen.  Most UM instructors accept this form. If you must drop a class for medical reasons, we may be able to provide documentation.