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University Health Service
207 Fletcher Street
Ann Arbor, MI 48109-1050
(734) 764-8320

 

FREQUENTLY ASKED QUESTIONS ABOUT HEALTH INSURANCE AND BILLING FOR STUDENTS AT UM-ANN ARBOR CAMPUS

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What is UHS?  University Health Service (UHS) is your campus health resource, where you can receive a wide variety of services, all in one building on central campus. For more information, see What is UHS?.

What is the health service fee and what does it cover?  Each semester, students who are enrolled for classes pay a health service fee as part of tuition. The health service fee covers most services at UHS. For coverage and exclusions, see Who can use UHS?.

Do students need health insurance?  Domestic students should have health insurance and international students and their families are required to have health insurance.

Health insurance may help to cover:

  • Products and services not covered by the health service fee (for example: medication, immunizations, orthopedic equipment, and routine eye care)
  • Health care received outside of UHS (for example, emergency room visits, hospitalizations or ambulance service)
  • Health care for dependents

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Why does UHS need my health insurance information?  UHS may bill insurance companies for services not covered by the health service fee. Insurance information changes and authorizations expire. Therefore, we need to ask for the information.

What if my insurance company does not pay for a UHS visit?  Your health service fee is designed to minimize your out-of-pocket expenses for health care at UHS. Most services provided at UHS will be covered by the health service fee.

Will I get a bill for items not covered by the health service fee?  All patients are expected to pay at the time of service.

Will my parents receive any bills for UHS services?  Generally, no. However, charges for services not covered by the health service fee that are billed to your insurance company may appear on your insurance statement.

If your parent is the policyholder of the insurance, it is possible that the insurance company will notify them of the billings received or paid.

Also, if your UM student account is paid by your parents and you choose to have any UHS services billed to this account, be aware that the UHS charge will be identified on your financial statement. The UHS charge will simply indicate that you were seen at UHS and not state the purpose of the visit. For more information, see Confidentiality at UHS.

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How will my UHS visit affect my insurance deductible?  If you are an enrolled student receiving services covered by the health service fee and UHS has no reason to bill your insurance company (such as for a prescription, etc.), your deductible will not be affected.

What if I don't have my insurance card with me at a UHS visit?   It is important to carry an insurance card (or a photocopy) with you at all times. If you don't have it with you at your visit, please return to UHS 3-10 days after your visit and provide a photocopy of the front and back of the card to the UHS Business Office. When we have your signature on file, your insurance information can be mailed or phoned to UHS.

Does UM offer a health insurance plan?  Yes, UM offers the following plans for students (in addition to plans offered to University employees).

  • Domestic Student Health Insurance Plan is designed to cover costs associated with emergencies, is competitively priced and endorsed by the Michigan Student Assembly (MSA). Information is mailed to students each August.

  • UM International Student/Scholar Health Insurance Plan is designed to cover costs associated with emergencies and is competitively priced.

  • GradCare is available to graduate students in sponsored groups and some Graduate Student Instructors or Graduate Student Research Assistants. Check with your academic department for eligibility.

  • UHS Prepaid Plan is not an insurance plan but it does cover some UHS services when students are not currently enrolled for classes.

Alumni also have insurance options. See For Alumni.

As a student, what do I need to know about using my health insurance?  Learn about coverage and how to use insurance, if needed. Some insurance covers only emergency services while away from home.

Ask how billing works; you may be required to pay for services and seek reimbursement from your insurance company.

Check whether and when you need a referral from your primary care provider.

Be aware that you are responsible for payment of deductibles, co-payments, co-insurance amounts as well as non-covered services. Before you accept services, check with your insurance company about coverage.

Carry your own health insurance card (or a copy of both sides of a card) with name of insurance company, policy/contract numbers, name of primary subscriber and contact information.

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Do I need a referral (written consultation request) from my home primary care provider (PCP) to use UHS?  No, when you are a currently enrolled student, you can use UHS without a referral from your home PCP and your health service fee will cover most services.

Also note:

  • Some services that are not covered by the health service fee (at UHS and outside UHS) may be covered by insurance if you have a referral from your home PCP. UHS can help coordinate a referral if necessary.
  • If you have Premier Care or GradCare, you can choose UHS as your primary care site. For currently enrolled students, co-payments for UHS visits are waived.

What types of insurance does UHS accept?  See Billable Health Insurances.

Does the UHS Pharmacy accept insurance?  Yes, see Pharmacy for accepted prescription drug plans. Some prescription plans cover the full cost, while others require deductibles or co-payment. Please check with your insurance company for how to use your insurance at the UHS Pharmacy, or call the Pharmacy at 734-764-7387.

What methods of payment do you accept?  See Payment.

What is the difference between the UHS and University of Michigan Health System (UMHS)?  UHS and UMHS (hospitals, emergency room and clinics) are seperate medical facilities, with different services and billing practices.

UHS is students' campus health resource and is located on central campus. UHS can meet most students' basic health care needs, and if needed, UHS can help coordinate care at UMHS. However, students' health service fee does not cover services received at UMHS hospitals and clinics. For more information, see UM Health System.

Where can I get dental insurance?

The M-DENT Dental Plan is offered by the University of Michigan School of Dentistry for UM students and detached visiting scholars.

Who can provide further information?

Regarding eligibility to use UHS, fees, payment options, insurance billing and the UHS Prepaid Plan, call the UHS Business Office at 734-764-7380.

Regarding insurance benefits through the Domestic Student Health Insurance Plan, GradCare and Premier Care, contact the UHS Managed Care/Student Insurance Office, 734-764-5182 or toll-free 866-368-0002 or email mancare-stuins@umich.edu

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