Appointments are required for most medical services at UHS, although for urgent problems, UHS offers options including Nurse Advice by Phone, day and night. (read below).
Download the Guide to Health Care (PDF)
For NON-URGENT health concerns
Examples: Physical exam; testing for STIs, TB, etc; contraception; prescriptions (new or renewal, unless urgent)
What to do:
Schedule an appointment -- Appointments are required for most medical services at UHS. (Exceptions: Appointments are not needed for Pharmacy and Optical Shop. International Mandatory TB Screening and Anonymous HIV Testing require appointments that are scheduled differently.)
There are four ways to schedule:
BEST OPTION: Call 734-764-8320 and Press 2 (TTY for the hearing or speech-impaired 734-647-9717)
Or Go to UHS Appointment Scheduling on the 2nd floor -- If you arrive without an appointment, you will generally be scheduled and asked to return at that time
Or Request an appointment through the Patient Portal (you need an account)
Or Send an email to UHS-ApptSchd@med.umich.edu and a scheduler will call you to schedule. Please include the following information in your email:
First and last name
Date of birth
Affliation, e.g. enrolled student, non-enrolled student, staff/faculty, other
Day and time you'd like to be called - Please allow at least two hours for our schedulers to call you during regular business hours
Remember, Nurse Advice by Phone is available day and night, which may save you a trip to UHS or the ER.
For URGENT health concerns
Examples: Severe sore throat, fever ≥ 101° F (38.3° C) or lasting 2 or more days; significant or increasing pain, especially with fever; asthma not responding to usual medication; urinary infection, especially with fever or back pain; possible fracture or dislocation; injury with significant pain, swelling; injury that may require stitches; scarpes, burns with blisters; allergic reaction with widespread swelling/itching; problem that interferes with ability to function
What to do:
Call or visit UHS -- Here's how, depending on when you need help:
Weekdays: Call 734-764-8320 and press 2, or go to UHS 1st floor lobby; UHS medical staff will evaluate your need and determine whether you can be scheduled or seen same-day
Saturdays 9am-noon: Go to UHS 1st floor lobby; see Weekdays above
Day or night, you can call for Nurse Advice by Phone. Calling is free and may save you a trip to UHS or the ER.
Nights and weekends: You may wish to go to an urgent care facility or hospital emergency room. Any fees would be your responsibility. See Emergency/After-Hours. (Remember, you can call for Nurse Advice by Phone, which may save you a trip to UHS or the ER.)
Not sure what to do, or want advice?
Nurse Advice by Phone is available day and night, and you can talk with a nurse for advice about self-care or seeking care.
Need to cancel an appointment?
For additional information: